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Section 1 - General
1.1
How did you come to know about IB website?
1.2
What is the frequency of your usage?
1.3
What kind of information are you searching for?
Section 2 - Product
2.1
What major brand of bearings are you currently purchasing? (Check all that applies)
Nachi
FYH
NMB
JNS
IJK
FAG
INA
Timken
Torrington
Fafnir
TWB
KRS
URB
SBC
RHP
Samick
Others: Please elaborate below
2.2
What related products are you using? (Check all that applies)
Mounting / Repair
Grease / Lubrication
Alignment
Condition Monitoring
Maintenance Management
Others: Please elaborate below
2.3
Please rank the major factors that may influence your purchasing decision? (1 being most important and 3 being least important)
Factor
1
2
3
Cost
Quality
Availability
2.4
How would you rate the product range that IB carries?
2.5
Please elaborate if there are any products which you or your company may be interested in.
Section 3 - Services
3.1
What related services are you outsourcing? (Check all that applies)
Mounting / Repair
Grease / Lubrication
Alignment
Condition Monitoring
Maintenance Management
Bearings Training Seminar
Others: Please elaborate below
3.2
If IB were to offer the services mentioned in 3.1, how likely are you to try them?
Very likely
Likely
Not at all: Please elaborate below
3.3
Please rate your overall experience of purchasing for IB.
Excellent
Good
Fair
Room for improvement: Please elaborate below
3.4
Please rate the after-sales support you received from IB.
Excellent
Good
Fair
Room for improvement: Please elaborate below
3.5
Are there any complaints / issues that was not resolved in a timely manner?
3.6
Would you like IB Care team to contact you?
Thank you very much for your valuable time, comments and continued support.
